FAQ
Customization and Ordering
How do I customize my sign?
After placing an order, email us your customized logo and design to designs@signsandmirrors.com and we will work with you to finalize.
We offer customization options for all our signs. You can add your logo, text, or specific design elements to create a sign that perfectly represents your brand.
How do I place an order?
You can easily place an order through our website. Simply select the sign you want, choose your customization options, and proceed to checkout. If you need assistance, feel free to contact our customer service team.
Can I change my order after it’s been placed?
If you need to make changes to your order, please contact us as soon as possible. We will do our best to accommodate changes, but once production has begun, modifications may not be possible.
Can I see a sample of the sign before ordering?
If you are ordering a customized sign, we will work with you to create a digital mock-ups of your customized sign before final production.
General Information
What types of signs do you offer?
We offer a variety of signs including mirrored A-frame sandwich boards, stainless steel A-frame sidewalk signs, and customizable signage options. Each sign is crafted with high-quality materials designed for durability and style.
What is the difference between a mirrored sign and a stainless steel sign?
Our mirrored signs feature a real HD mirror surface that provides a true reflection, making them eye-catching and unique. Stainless steel signs, on the other hand, have a sleek metal finish and are known for their durability and modern look.
Do you offer bulk discounts?
Yes, we offer discounts on bulk orders. Please contact us info@signsandmirrors.com with the details of your order, and we’ll provide you with a custom quote.
How do I contact customer service?
You can reach our customer service team via email at info@signsandmirrors.com. We’re always here to help with any questions or concerns you may have.
What is your return policy?
Due to the custom and personalized nature of our products, we do not offer refunds, but we prioritize your satisfaction and offer a 30-day exchange policy from the date of receipt. To be eligible for an exchange, items must be in their original condition with tags and packaging intact. If you encounter any issues, such as defects or damage, please contact us immediately at info@signsandmirrors.com, and we will assist you in resolving the matter.
Please refer to our return policy for more information.
Shipping and Delivery
How long will it take to receive my sign?
Our standard production time is 3-5 days plus shipping times, but this may vary depending on the level of customization and order volume. We will provide you with an estimated delivery date when you place your order.
Do you ship internationally?
Yes we ship internationally!
What if my sign arrives damaged?
In the rare event that your sign arrives damaged, please contact us immediately with photos of the damage. We will work with you to resolve the issue, whether that means a repair or replacement.
Can I see a sample of the sign before ordering?
If you are ordering a customized sign, we will work with you to create a digital mock-ups of your customized sign before final production.
Product Care and Maintenance
How do I care for my mirrored sign?
Mirrored signs require gentle care to maintain their reflective quality. Here’s how to keep your mirrored sign looking its best:
- Cleaning: Use a soft microfiber cloth to wipe down the surface regularly, removing dust and fingerprints. If the sign is dirty, mix a small amount of mild detergent with warm water, and gently clean the mirror. Avoid using harsh chemicals or abrasive cleaners, as they can damage the reflective surface.
- Polishing: Occasionally, you may want to polish the mirror to restore its shine. Use a glass cleaner that is safe for mirrors, applying it with a microfiber cloth in a gentle, circular motion.
- Protection: Keep your sign indoors during extreme weather conditions like heavy rain, snow, or high winds to prevent damage. If used outdoors, place it in a location where it won’t be easily knocked over or scratched.
- Storage: When not in use, store your mirrored sign in a dry, protected area. Cover it with a cloth or protective cover to prevent dust buildup and scratches.
How do I care for my stainless steel sign?
Stainless steel signs are durable and designed to withstand various weather conditions, but they still require some care to maintain their appearance:
- Cleaning: Wipe the surface with a soft cloth to remove dust and dirt. For more thorough cleaning, use a mixture of mild detergent and warm water. After cleaning, rinse with clean water and dry the sign thoroughly to avoid water spots. Do not use abrasive cleaners, as they can scratch the steel.
- Polishing: You can use a stainless steel polish to enhance the shine and remove any minor scratches. Apply the polish with a soft cloth, following the grain of the steel to maintain its finish.
- Protection: While stainless steel is resistant to rust and corrosion, it’s still a good idea to bring the sign indoors during extreme weather to prolong its lifespan. Avoid placing the sign in areas where it might be exposed to chemicals or saltwater, which can damage the metal over time.
- Storage: Store your stainless steel sign in a dry place when not in use. If possible, cover it to protect it from dust and potential damage.
How often should I clean my sign?
The frequency of cleaning depends on the location and environmental conditions:
- Indoor Signs: For indoor signs, a monthly cleaning should suffice to keep them dust-free and looking fresh.
- Outdoor Signs: Outdoor signs may require more frequent cleaning, especially if exposed to pollution, dust, or weather elements. Cleaning once every two weeks or as needed will help maintain their appearance.
- High-Traffic Areas: Signs placed in high-traffic areas may accumulate dirt and smudges more quickly, so a weekly wipe-down is recommended.
What’s the best way to store my sign when not in use?
Proper storage is key to maintaining the condition of your sign:
- Cool, Dry Place: Store your sign in a cool, dry place away from direct sunlight, moisture, and extreme temperatures.
- Protective Covering: If possible, cover your sign with a cloth or protective cover to shield it from dust and potential scratches.
- Avoid Stacking: Avoid stacking heavy objects on top of your sign, as this could cause damage or dents.