Política de reembolso

Return and Exchange Policy

Due to the custom and personalized nature of our products, we do not offer refunds. However, your satisfaction is our priority, and we will work with you to ensure you are happy with your purchase. We offer a 100-day exchange policy from the date you receive your item.

Eligibility for Returns and Exchanges

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Initiate a Return or Exchange

To start a return or exchange, please contact us at info@signsandmirrors.com with your order number and details of the issue. We will provide you with a return shipping label and instructions on how to send your item back. Items sent back without prior authorization will not be accepted.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so that we can make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including perishable goods, custom products, and personal care items. Please contact us if you have any questions about the return eligibility of your item.

European Union 14-Day Cooling Off Period

Customers in the European Union have the right to cancel or return their order within 14 days for any reason. The item must be in its original condition with tags and packaging intact, along with the receipt or proof of purchase.

Contact Us

For any questions or concerns about returns or exchanges, please contact us at info@signsandmirrors.com. We are here to help and ensure you are satisfied with your purchase.